Senior Product Designer in Singapore, working across healthcare and culture — from platforms like PatientCare+ to the National Gallery Singapore's PWA and kiosks.
Currently
• Previously
Built a visitor-first experience across 4 touchpoints — 19 kiosks, mobile, desktop, and staff tablets — serving 1.4 million visitors in FY2022/23.
Unified fragmented patient programs — each with different rules and workflows — into a single configurable platform. Cut onboarding from 3 months to 1 week and eliminated manual handoff errors across consultants and patients.
Consolidated 20+ regional products into 3–5 scalable variants, reducing maintenance overhead and team size while preserving market-specific requirements across different regions.
Designed a prescription digitisation platform across 4 stakeholder groups — navigating competing workflows and compliance across the healthcare chain.